F.A.Q. About The Balloon Academy
What is this site about?
The Balloon Academy is a platform to bring together balloon experts who want to teach and students who want to learn.
What format will the education be?
We are doing live classes, Instant Downloads, DVDs, and private sessions.
Where are the live classes offered?
Currently live classes are only offered in New York City. We are looking for opportunities to bring to them to more cities – let us know if you are interested in helping!
Do you sell balloons?
No. There are many wonderful balloon distributors who are experts in stocking and running a balloon warehouse, and there is no way we would be good at that. We are good at making things out of balloons and teaching others to do the same. If you need balloons or other supplies please call one of our favorite distributors, listed on our Resources page.
Are you a forum for us to chat about balloons?
No. There are already a few established forums that we love, such as BalloonHQ and balloonchat.co.uk as well as several hundred facebook groups. We are simply about teaching and learning.
Who is behind The Balloon Academy?
There are a number of balloon experts hard at work making high-quality balloon education available through the Balloon Academy, some behind the scenes, and some at the forefront. Some names you may recognize from television and industry conventions, such as Todd Neufeld, John Reid, Randy Adelson, Tawney B and Melissa Vinson. Others have been quietly working at the highest professional levels avoiding the limelight such as Casey Shamey.
What other policies should I know about?
What does 'torquens auram in artem' mean?
It’s a Latin phrase that means turning and/or twisting air into art. It captures what we do, which is using balloons to capture air and turn that into something magical and fun.
About The Downloads
Is there a monthly fee to be a part of the Balloon Academy?
No. We think those are annoying.
What kind of restrictions or DRM do you have on your videos?
None. We think those are annoying.
Oh, does that mean I can share them with my friends?
No. It means that we trust you not to pirate the videos that have taken our instructors a lifetime to master. There is very little profit in balloon instruction/conventions/videos, please don’t make it worse.
What kind of ads will I (or my family) see when playing your videos and visiting this website?
None. We think those are annoying.
Why do I have to log in to download a tutorial?
Every instant download you purchase is saved in your account so you can access it anytime from any internet-connected device. That way, you can open them from any of your devices, whenever you need. You need to be logged in so we know where to save them. As a side benefit, if you have a computer catastrophe, your balloon academy instant downloads will not be lost.
Can I log in with Facebook or Google or iCloud or some other account?
No. It’s not a big deal to set up a login and password and it is much safer than having it linked to a website that we can’t control or trust. We started to do facebook login, but they wanted too much user information.
Will the videos play in iTunes?
They should and do on all of the Macs we have tested them on. Our videos will play on all devices, but some older versions of iTunes might want a slightly different filename. If you are having that problem, change the extension to “.m4v”. So for example, a video named “balloondog.mp4” might have to be renamed to “balloondog.m4v” before being added to iTunes. It’ll still play in quicktime, VLC, Plex, and even the finder. But sometimes iTunes is quirky.
What forms of payment do you take?
Major credit cards (Visa/Mastercard/Amex) or PayPal.
What do I need to view the tutorials?
Videos are in the form of high-quality H.264 files, which are viewable on any modern computer or tablet or smart phone. If you have a old computer you may need to download a PDF viewer such as Adobe Reader, but every current phone and tablet and computer can open them natively.
I bought a tutorial in the past and it's missing?
If a purchase is not in your account please let us know immediately. When we migrated updated to a new-and-improved backend we manually migrated everyone’s accounts. There is a good possibility that a few got lost in the transition. If that’s you, we apologize and will add it right-away.