Frequently Asked Questions

About The Balloon Academy

What is this site about?

The Balloon Academy is a platform to bring together balloon experts who want to teach and students who want to learn.

What format will the education be?

We are doing live classes, Instant Downloads, DVDs, and private sessions.

Where are the live classes offered?

Currently live classes are only offered in New York City. We are looking for opportunities to bring to them to more cities – let us know if you are interested in helping!

Do you sell balloons?

No. There are many wonderful balloon distributors who are experts in stocking and running a balloon warehouse, and there is no way we would be good at that. We are good at making things out of balloons and teaching others to do the same. If you need balloons or other supplies please call one of our favorite distributors, listed on our Resources page.

Are you a forum for us to chat about balloons?

No. There are already a few established forums that we love, such as BalloonHQ and balloonchat.co.uk as well as several hundred facebook groups. We are simply about teaching and learning.

Who is behind The Balloon Academy?

There are a number of balloon experts hard at work making high-quality balloon education available through the Balloon Academy, some behind the scenes, and some at the forefront. Some names you may recognize from television and industry conventions, such as Todd Neufeld, John Reid, Randy Adelson, and Rose Burkholder. Others have been quietly working at the highest professional levels avoiding the limelight such as John Watkins and Casey Shamey.

What is your privacy policy?

– We do not sell, rent, lend, barter, or share our mailing list or members or anyone’s purchase history with any outside company, group, or person for any reason whatsoever. The only exception would be if someone sent us a court order and we were legally obligated to comply. I can’t imagine a scenario where the authorities would need information on who bought a balloon video . . . . . but our lawyers made us carve out an exception for Big Brother.
– While credit cards are used to process orders we do not ever store financial information in our system. Credit card information is immediately sent off-site to be processed, and we can never see your credit card numbers or passwords.
– We do sent out emails with news and releases. You can easily unsubscribe or subscribe to that newsletter. We post the same stuff on twitter, which you can follow or ignore at your pleasure. And I’m sure it will also show up on Facebook (most things do).

What other policies should I know about?

Thanks for asking! You can view our privacy policy, cancellation policy for classes, refund policy for products, and more from our policies page.

What does 'torquens auram in artem' mean?

It’s a Latin phrase that means turning and/or twisting air into art. It captures what we do, which is using balloons to capture air and turn that into something magical and fun.

About The Downloads

Is there a monthly fee to be a part of the Balloon Academy?

No. We think those are annoying.

What kind of restrictions or DRM do you have on your videos?

None. We think those are annoying.

Oh, does that mean I can share them with my friends?

No. It means that we trust you not to pirate the videos that have taken our instructors a lifetime to master. There is very little profit in balloon instruction/conventions/videos, please don’t make it worse.

What kind of ads will I (or my family) see when playing your videos and visiting this website?

None. We think those are annoying.

Why do I have to log in to download a tutorial?

Every instant download you purchase is saved in your account so you can access it anytime from any internet-connected device. That way, you can open them from any of your devices, whenever you need. You need to be logged in so we know where to save them. As a side benefit, if you have a computer catastrophe, your balloon academy instant downloads will not be lost.

What forms of payment do you take?

Any major credit card (Visa/Mastercard/Amex) or PayPal.

What do I need to view the tutorials?

Videos are in the form of high-quality H.264 files, which are viewable on any modern computer or tablet or smart phone. If you have a old computer you may need to download a PDF viewer such as Adobe Reader, but every current phone and tablet and computer can open them natively.